Experience matters
XSELL Technologies has mapped ten years of experience into a real-time coaching solution that delivers exceptional results. It’s bold, groundbreaking, and unapologetically innovative — transforming every agent’s interactions and customer’s experience. Our unmatched expertise anticipates your agents’ most prevalent opportunities and customers’ greatest needs to close business gaps and create customer delight.
- Real-time coaching
- No- to low-latency performance
- Real-time compliance adherence
- Perfect guidance in moments of need
- Intelligence data capture
- Built-in objection handling
- Continuous improvement of recommendations with AI
- Comprehensive tracking/reporting
“We saw our contact center numbers go from average to record-breaking in 90 days.”
Real-time coaching with a human touch
By fusing the best of machine learning and AI with human authenticity, we developed a best-of-both solution. We learn the behaviors, strategies, and knowledge of your top performing agents and deliver them at scale to every agent. Our maps adapt and change as every agent navigates customer responses, guiding them to the ideal outcome for the conversation. Identified by AI but verified by human eyes, these maps support agents to build trust, create rapport, and deliver expertise while also being tailored to each customer in real time. This way, every agent performs like your best agent.
Know it all
Numbers don’t lie. Our reporting lets you know what’s working, who needs support, and what needs improvement. An easy-to-view dashboard lets managers, agents, and supervisors track performance with up-to-the-moment accuracy — including program, agent, or product-specific visibility.
- Web-based with no software download required
- Multi-dimension tables, graphs, and predictive modeling
- Export data in CSV, PDF, Excel, images, and other formats
- Integrates with other reporting tools
- Machine learning models train data and regression analysis using R and Python
Get set up for success without losing a thing
We get it. Any change to technology causes ripple effects — except this one. Our solution layers into your system by working seamlessly with anything that’s currently in place. In just 90 days, you’ll see the results for yourself.
Our customers’ results tell a compelling story
Calculate what XSELL Technologies will improve for you
Setting new records for Fortune 50 companies
Clear away the smoke and mirrors — our product works. Our real-time coaching solution is enterprise ready and delivers dynamic results for 6 of the Fortune 50. It’s built upon expertise derived from hundreds of thousands of agent interactions from the world’s most powerful brands, and continually improves, using our advanced data science methodologies.
Improve contact center performance
Guide agents to exponential results
Exceed Wall Street expectations
Companies are achieving benchmark-breaking results using XSELL Technologies’ unrivaled combination of real-time coaching, human empathy, and objection handling. We’re built for big companies and well known brands whose customer interactions involve complex buying decisions that require a high level of customer guidance and expertise.
Ace every customer experience
Current customers are always more profitable than new ones. The key to winning ongoing sales is developing loyalty — and that begins with creating great interactions, surprise and delight for every customer, every single time. XSELL resolves customer needs more efficiently, creating a 21% boost in Net Promoter Scores.
