Product

Real-time coaching that adapts to any conversation

what it does

Experience matters

XSELL Technologies has mapped ten years of experience into a real-time coaching solution that delivers exceptional results. It’s bold, groundbreaking, and unapologetically innovative — transforming every agent’s interactions and customer’s experience. Our unmatched expertise anticipates your agents’ most prevalent opportunities and customers’ greatest needs to close business gaps and create customer delight.

“We saw our contact center numbers go from average to record-breaking in 90 days.”

- Fortune 50 Telecommunications Provider
Learn how a global telecommunications provider saw its agent’s speed to proficiency improve by 50%.
How it Works

Real-time coaching with a human touch

By fusing the best of machine learning and AI with human authenticity, we developed a best-of-both solution. We learn the behaviors, strategies, and knowledge of your top performing agents and deliver them at scale to every agent. Our maps adapt and change as every agent navigates customer responses, guiding them to the ideal outcome for the conversation. Identified by AI but verified by human eyes, these maps support agents to build trust, create rapport, and deliver expertise while also being tailored to each customer in real time. This way, every agent performs like your best agent.

DASHBOARD REPORTING

Know it all

Numbers don’t lie. Our reporting lets you know what’s working, who needs support, and what needs improvement. An easy-to-view dashboard lets managers, agents, and supervisors track performance with up-to-the-moment accuracy — including program, agent, or product-specific visibility.

Get set up for success without losing a thing

We get it. Any change to technology causes ripple effects — except this one. Our solution layers into your system by working seamlessly with anything that’s currently in place. In just 90 days, you’ll see the results for yourself.

"XSELL is responsive to needs and takes great effort to understand the business and align result measures to metrics that matter to us."
Vice President,
Fortune 750 Life Insurance Company
PROVEN TO SUCCEED

Our customers’ results tell a compelling story

0 %
Lift in conversion rates
5- 0 %
Reduction in average handle time
0 %
Increase in NPS
10- 0 %
Reduction in transfers

Calculate what XSELL Technologies will improve for you

FIND YOUR SOLUTION

Setting new records for Fortune 50 companies

Clear away the smoke and mirrors — our product works. Our real-time coaching solution is enterprise ready and delivers dynamic results for 6 of the Fortune 50. It’s built upon expertise derived from hundreds of thousands of agent interactions from the world’s most powerful brands, and continually improves, using our advanced data science methodologies.

Improve contact center performance

When costs go down and conversions increase, profitability soars. Find out how the XSELL solution accomplishes both by reducing attrition, shortening training time to about an hour, and dramatically improving agent performance at scale.

Guide agents to exponential results

An agent’s responses make or break every customer interaction. With real-time coaching at the exact moment of opportunity, your agents’ performance can achieve uncommon results, like a 28% lift on upgrades. Find out how XSELL makes every agent your best agent.

Exceed Wall Street expectations

Companies are achieving benchmark-breaking results using XSELL Technologies’ unrivaled combination of real-time coaching, human empathy, and objection handling. We’re built for big companies and well known brands whose customer interactions involve complex buying decisions that require a high level of customer guidance and expertise.

Ace every customer experience

Current customers are always more profitable than new ones. The key to winning ongoing sales is developing loyalty — and that begins with creating great interactions, surprise and delight for every customer, every single time. XSELL resolves customer needs more efficiently, creating a 21% boost in Net Promoter Scores.