First for voice. Still best for voice.
Unmatched expertise with unheard-of results
Voice is hard. Few others attempt it, and most don’t succeed — but we do. Our solution is the most mature in the market. We were the first to solve real-time voice transcription and pair it with real-time coaching in the moment of opportunity. Other options make your next call better. Ours succeeds by making every call the most successful interaction possible using the proven strategies of your best agents.
Works with your tools
A peerless solution for call center success
Our customers' results tell a compelling story
Lift in conversion rates
Reduction in average handle time
Increase in NPS
Reduction in transfers
Calculate what XSELL Technologies will improve for you
Relax — XSELL works with anything you’re using today
Adding our real-time coaching solution to your contact center is a snap. Instead of ripping and replacing existing tools, XSELL layers in with your current software. The adaptability makes it easy to deploy it across your contact centers all at once or in select groups and scale up as adoption and performance skyrockets.
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind real-time coaching solution that transforms results.
Are you able to lower my contact center costs?
Yes. We do it through a combination of increasing retention, lowering training time, improving agent performance, shortening average handle time by 5-15%, and more.
Can you handle large volumes of traffic?
Our solution has completed more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands whose complex customer interactions need skilled agent guidance.
How can I improve my NPS score?
Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.
