Better Than AI Chat

No bots about it

Perform with efficiency Deliver authentic interaction. Exceed company goals. We make every agent your best agent.
THE RIGHT WAY TO USE AI

AI gets you started. People get you results.

A lot of companies invested heavily in the promise of AI chatbots. Many of them lost big. The trouble wasn’t the technology, it was the application. Bots don’t act, think, or communicate like people. That’s why XSELL does AI differently. We begin with AI and then have real people add authenticity to the causal strategies it identifies. Just as important, we have these strategies delivered by real people at every point during the chat interaction. This two-fold human-in-the-loop solution outperforms lesser options and causes respected companies to end conversations with chatbot providers.

Works with your tools

WHY XSELL IS BEST FOR CHAT

We built your type of solution

There’s no other customer engagement software like it. Only XSELL fuses AI, machine learning, and human authenticity into a powerful solution to analyze, humanize, and optimize strategies that make every agent perform like your best agent.
No one can match our experience when it comes to supporting the world’s best-known companies with real-time coaching.

There’s no waiting to get better like other products. All support is delivered in each agent’s moment of need, so every opportunity is maximized using the proven strategies of your top-performing agents.

We use AI and machine learning to analyze tens of thousands of your archived chats to develop conversational intelligence and identify causal strategies.
Our solution adds a human-in-the-loop at two critical junctures. The first is after AI analysis to ensure the strategies feel natural. The second is using real agents and never bots to engage customers at every point during the interaction.

Success pauses for no one. Neither does the XSELL solution. Our software and system delivers recommendations lighting fast so agents don’t unnecessarily extend their average handle time.

Success can’t be stagnant. Our solution supports agents with strategies that are constantly evolving based on performance data to exceed expectations.
CALCULATE THE OPPorTUNITY

Our customers' results tell a compelling story

0 %

Lift in conversion rates

5- 0 %

Reduction in average handle time

0 %

Increase in NPS

10- 0 %

Reduction in transfers

Calculate what XSELL Technologies will improve for you

AGNOSTIC TECHNOLOGY

Relax — XSELL works with anything you’re using today

Adding our real-time coaching solution to your contact center is a snap. Instead of ripping and replacing existing tools, XSELL layers in with your current software. The adaptability makes it easy to deploy it across your contact centers all at once or in select groups and scale up as adoption and performance skyrockets.

FREQUENTLY ASKED QUESTIONS

How does your solution work?

What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results.

See How It Works

Are you able to lower my contact center costs?

Yes. We do it through a combination of increasing retention, lowering training time, improving agent performance, shortening average handle time by 5-15%, and more.

Improve Performance

Can you handle large volumes of traffic?

Our solution has completed more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands whose complex customer interactions need skilled agent guidance.

Deliver at Scale

How can I improve my NPS score?

Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.

Delight Customers

THE BENEFITS OF XSELL

Best tactics applied to every interaction

Boosts call center performance

Improves customer experience

Simplifies complex and highly repetitive interactions

Have a conversation that moves your company forward

Our team is ready to make every agent your best agent.