No bots about it
A lot of companies invested heavily in the promise of AI chatbots. Many of them lost big. The trouble wasn’t the technology, it was the application. Bots don’t act, think, or communicate like people. That’s why XSELL does AI differently. We begin with AI and then have real people add authenticity to the causal strategies AI has identified. Just as important, we have these strategies delivered by real people at every point during the chat interaction. This two-fold, human-in-the-loop solution outperforms lesser options – and has led respected companies to end conversations with chatbot providers.
Works with your tools
We built your type of solution
There’s no other customer engagement software like it. Only XSELL fuses AI, machine learning, and human authenticity into a powerful solution to analyze, humanize, and optimize strategies that make every agent perform like your best agent.
There’s no waiting to get better like other products. All support is delivered in each agent’s moment of need, so every opportunity is maximized using the proven strategies of your top-performing agents.
Our solution adds a human-in-the-loop at two critical junctures. The first is after AI analysis to ensure the strategies feel natural. The second is using real agents – and never bots – to engage customers at every point during the interaction.
Success pauses for no one. Neither does the XSELL solution. Our solution delivers recommendations with lighting fast speed, keeping agents in the moment – delighting customers and shortening average handle time (AHT).
Our customers' results tell a compelling story
Lift in conversion rates
Reduction in average handle time
Increase in NPS
Reduction in transfers
Calculate what XSELL Technologies will improve for you
Relax — XSELL works with anything you’re using today
Adding our real-time coaching solution to your contact center is a snap. Instead of ripping and replacing existing tools, layer in the XSELL solution with your current software. XSELL’s adaptability makes it easy to deploy it across your contact centers, all at once or to select groups, scaling as adoption and performance skyrockets.
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results into action.
Are you able to lower my contact center costs?
Yes! The first step to lowering costs is through delivery of a combination of performance improvement measures like increasing retention, reducing training time, improving agent performance, and shortening average handle time (AHT) by 5-15%. Are there more levers to pull? Absolutely.
Can you handle large volumes of traffic?
Our solution has delivered more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands, whose complex customer interactions require skilled agent guidance.
How can I improve my NPS score?
Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.
