No bots about it
A lot of companies invested heavily in the promise of AI chatbots. Many of them lost big. The trouble wasn’t the technology, it was the application. Bots don’t act, think, or communicate like people. That’s why XSELL does AI differently. We begin with AI and then have real people add authenticity to the causal strategies it identifies. Just as important, we have these strategies delivered by real people at every point during the chat interaction. This two-fold human-in-the-loop solution outperforms lesser options and causes respected companies to end conversations with chatbot providers.
Works with your tools
We built your type of solution
There’s no waiting to get better like other products. All support is delivered in each agent’s moment of need, so every opportunity is maximized using the proven strategies of your top-performing agents.
Success pauses for no one. Neither does the XSELL solution. Our software and system delivers recommendations lighting fast so agents don’t unnecessarily extend their average handle time.
Our customers' results tell a compelling story
Lift in conversion rates
Reduction in average handle time
Increase in NPS
Reduction in transfers
Calculate what XSELL Technologies will improve for you
Relax — XSELL works with anything you’re using today
Adding our real-time coaching solution to your contact center is a snap. Instead of ripping and replacing existing tools, XSELL layers in with your current software. The adaptability makes it easy to deploy it across your contact centers all at once or in select groups and scale up as adoption and performance skyrockets.
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results.
Are you able to lower my contact center costs?
Yes. We do it through a combination of increasing retention, lowering training time, improving agent performance, shortening average handle time by 5-15%, and more.
Can you handle large volumes of traffic?
Our solution has completed more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands whose complex customer interactions need skilled agent guidance.
How can I improve my NPS score?
Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.
