Blog Posts Archives - Page 2 of 3

Blog Posts

Summer Reading List for Transforming Your CX

Sean Mahoney August 4, 2022

Blog Posts

Enhancing the Agent Experience through AI and ML: A Model for Business Transformation

Matt Coughlin December 6, 2021

Blog Posts

Average Handle Time: More Than Meets the Eye

Mike Hubbarth December 6, 2021

Blog Posts

Don’t Lose the IoT Game Before You Start

Diallo Gentry December 6, 2021

Blog Posts

Blending Star Trek Learnings into Our Core Values

Drew Conrad December 6, 2021

Blog Posts

Cost Considerations for Migrating your Contact Center to the Cloud (CCaaS/Contact Center as a Service)

Erik Zecevich December 6, 2021

Summer Reading List for Transforming Your CX

August 4, 2022
Delight Customers

Most of your customers are speaking with agents who simply do not know or do not understand how to deliver a great experience – here are three summer reads ...

Enhancing the Agent Experience through AI and ML: A Model for Business Transformation

December 6, 2021
News

In the contact center industry, organizations have started to view the customer service workforce as a consumable asset. This becomes a unique challenge when millions of contact center agents ...

Average Handle Time: More Than Meets the Eye

December 6, 2021
News

In the world of Sales and Customer Service, contact center leaders are presented with multiple challenges related to attracting and retaining high quality agents to interact with their customers. ...

Don’t Lose the IoT Game Before You Start

December 6, 2021
News

Growing up, the first computer that my family owned was an Apple IIc. Purchased in 1985, that computer served me well until the end of my sophomore year in ...

Blending Star Trek Learnings into Our Core Values

December 6, 2021
News

As a child, I, like many, grew up with space on my mind. There were many versions of “space” in those days. From the technologically fused spirituality of Star ...

Cost Considerations for Migrating your Contact Center to the Cloud (CCaaS/Contact Center as a Service)

December 6, 2021
News

Cloud Contact Center Solutions provide companies tremendous opportunity to realize return on investment. First, let’s delineate between on-premise and Cloud/CCaaS. On-premise contact center solutions are equivalent to home ownership ...

Blog Posts

Summer Reading List for Transforming Your CX

Enhancing the Agent Experience through AI and ML: A Model for Business Transformation

Average Handle Time: More Than Meets the Eye

Don’t Lose the IoT Game Before You Start

Blending Star Trek Learnings into Our Core Values

Cost Considerations for Migrating your Contact Center to the Cloud (CCaaS/Contact Center as a Service)

Summer Reading List for Transforming Your CX

Enhancing the Agent Experience through AI and ML: A Model for Business Transformation

Average Handle Time: More Than Meets the Eye

Don’t Lose the IoT Game Before You Start

Blending Star Trek Learnings into Our Core Values

Cost Considerations for Migrating your Contact Center to the Cloud (CCaaS/Contact Center as a Service)

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