THE BEST CUSTOMER EXPERIENCE
Loyalty begins with delight
People want three things when connecting with your contact center. They want the interaction to be efficient, respectful, and successful. Achieve all three, and they’ll be loyal customers. XSELL’s AI-powered solution combines real-time coaching with human authenticity to create interactions people enjoy. It’s a difference you’ll see each month in the bottom line.
FASTER RESOLUTIONS
Speed always thrills
The faster you can make an interaction, the happier your customer will be. XSELL’s real-time solution reduces average handle times by 5-15% for faster and more successful resolutions.
Happiness leaves a five-star mark
A customer’s loyalty can be predicted by the ratings they leave behind. Using XSELL, our contact center customers have increased their Net Promoter Scores by 21%.
Your agent can handle that
Escalating calls to experienced or specialized agents is very costly. The XSELL real-time solution reduces call transfers by 10-20% by empowering agents to handle challenges on their own.
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results into action.
Are you able to lower my contact center costs?
Yes! The first step to lowering costs is through delivery of a combination of performance improvement measures like increasing retention, reducing training time, improving agent performance, and shortening average handle time (AHT) by 5-15%. Are there more levers to pull? Absolutely.
Can you handle large volumes of traffic?
Our solution has delivered more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands, whose complex customer interactions require skilled agent guidance.
How can I provide better support to contact center agents?
Every agent is unique and needs different levels of support. Our solution meets each agent where they are, allowing them to use it a little or a lot to boost their success.
