Giving customers a reason to smile and stick around
THE BEST CUSTOMER EXPERIENCE
Loyalty begins with delight
People want three things when connecting with your contact center. They want the interaction to be efficient, respectful, and successful. Achieve all three, and they’ll be loyal customers. Our solution uses real-time coaching with human authenticity to create interactions people enjoy. It’s a difference you’ll see each month in the bottom line.
Speed always thrills
The faster you can make an interaction, the happier the customer will be. Our solution reduces average handle times by 5-15% for quicker and more successful resolutions.
Happiness leaves a five-star mark
Your agent can handle that
Escalating calls to experienced or specialized agents is very costly. Our solution reduces call transfers by 10-20% by supporting agents to handle challenges on their own.
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results.
Are you able to lower my contact center costs?
Yes. We do it through a combination of increasing retention, lowering training time, improving agent performance, shortening average handle time by 5-15%, and more.
Can you handle large volumes of traffic?
Our solution has completed more than 500M real-time recommendations for the world's best-known companies. It meets the challenges and volume of large contact centers with complex interactions that need skilled agent guidance.
How can I provide better support to contact center agents?
Every agent is unique and needs different levels of support. Our solution meets each agent where they are at. They can use it a little or a lot to boost their success.