Give your agents the upper hand
The solution that makes every agent better
Top agents don’t want to be on a leash. Low-performing agents need all the support they can get. XSELL Technologies serves both groups — and every agent in between. Our adaptive, real-time contact center solution guides agents in every moment of every interaction, no matter the path the conversation takes. This advantage empowers every agent to perform like your best agents with faster handle times, fewer transferred calls, and increased conversions.
Real-time coaching agents want to use
Your agents’ voices help shape our tool. Built with AI that continuously learns and improves based on your top performers’ language and evolving conversational methods, our solution delivers both proactive and reactive real-time coaching. Our flexible and adaptive tool helps your agents remain one step ahead across every unique conversational path. XSELL is a solution agents prefer and your bottom line loves.
The sooner your agents hit their marks, the better your company’s bottom line looks. XSELL reduces an agent’s speed to proficiency by 45-50%, creating satisfying customer interactions and improving your company’s NPS score.
60 minutes to greatness
Agents can succeed with our real-time coaching solution in about an hour. XSELL is simple, intuitive, and designed with agent input, to ensure that it functions just the way they like it.
BOOST ORDER VALUE
Add another one to the basket
When agents use proven, real-time coaching in their moments of opportunity, their sales soar. Using XSELL, agents typically see a 25% increase in their average order value.
IMPROVE AGENT ENGAGEMENT
Agents keep coming back for more
By guiding agents with real-time coaching that adapts to every engagement, we empower them to be one step ahead in every conversation — overcoming objections, navigating challenges, and anticipating customer needs, all while building rapport and trust. XSELL has created an agent engagement solution that drives retention, reducing attrition by 30%.
More answers for fewer transfers
Escalating calls to experienced or specialized agents is very costly. The XSELL solution reduces call transfers by 10-20% by empowering agents to handle challenges on their own.
PROVEN TO SUCCEED
Money talks. Just ask our ROI calculator.
See how the XSELL real-time solution impacts your average order value, long-term customer value, margin per unit, average handle time (AHT), and first contact resolution (FCR).
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind, real-time coaching solution that transforms results into action.
Are you able to lower my contact center costs?
Yes! The first step to lowering costs is through delivery of a combination of performance improvement measures like increasing retention, reducing training time, improving agent performance, and shortening average handle time (AHT) by 5-15%. Are there more levers to pull? Absolutely.
Can you handle large volumes of traffic?
Our solution has delivered more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands, whose complex customer interactions require skilled agent guidance.
How can I improve my NPS score?
Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.