Give your agents the upper hand
The solution that makes every agent better
Top agents don’t want to be on a leash. Low-performing agents need all the support they can get. XSELL Technologies serves both groups — and every agent in between. Our adaptive contact center solution guides agents in every moment of every interaction, no matter the path the conversation takes. This advantage empowers every agent to perform like your best agents with faster handle times, fewer transferred calls, and increased conversions.
Real-time coaching agents want to use
Your agents’ voices help shape our tool. Built with AI that continuously learns and improves based on your top performers’ evolving language, our solution delivers both proactive and reactive real-time coaching. Our flexible and supportive tool helps agents be one step ahead in every unique conversational path. It’s a solution agents prefer, and the bottom-line loves.
The sooner your agents hit their marks, the better your company’s bottom-line looks. XSELL reduces an agent’s speed to proficiency by 45-50%, creating satisfying customer interactions and improving the company’s NPS score.
60 minutes to greatness
Agents can succeed with our real-time coaching solution in about an hour. It’s intuitive, simple, and designed with agent input to function the way they like it.
BOOST ORDER VALUE
Add another one to the basket
When agents use proven, real-time coaching in their moments of opportunity, their sales soar. Using XSELL, agents typically see a 25% increase in their average order value.
IMPROVE AGENT RETENTION
Agents keep coming back for more
By guiding agents with real-time coaching that adapts to every engagement, we empower them to be one step ahead in every conversation — overcoming objections, navigating challenges, and anticipating customer needs all while building rapport and trust. We created an agent retention solution that reduces attrition by 30%.
More answers for fewer transfers
Escalating calls to experienced or specialized agents is very costly. Our solution reduces call transfers by 10-20% by supporting agents to handle challenges on their own.
PROVEN TO SUCCEED
Money talks. Just ask our ROI calculator.
See how our solution impacts your average order value, long-term customer value, margin per unit, average handle time, and first contact resolution.
FREQUENTLY ASKED QUESTIONS
How does your solution work?
What makes us unique is also what makes us better. Identified by AI and verified by human eyes, we've created a one-of-its-kind real-time coaching solution that transforms results.
Are you able to lower my contact center costs?
Yes. We do it through a combination of increasing retention, reducing training time, improving agent performance, shortening average handle time by 5-15%, and more.
Can you handle large volumes of traffic?
Our solution has completed more than 500M real-time recommendations and was built to navigate the challenges and volume of globally prominent brands whose complex customer interactions need skilled agent guidance.
How can I improve my NPS score?
Happy customers are loyal customers. Among the best ways to gauge customer satisfaction is using a Net Promoter Score (NPS). When agents use XSELL, NPS improves by 21%.