OPTIMIZE THE BOTTOM LINE
Make more money
DASHBOARD REPORTING
Put a spotlight on performance
Dashboard reporting helps contact center managers control costs by highlighting how agents are performing, progress toward objectives, and other business-critical details.
Make every agent your best agent
XSELL reduces an agent’s speed to proficiency by 45-50%. New agents are trained in half the time of industry averages, resulting in a faster ramp to results and a massive reduction in training time and costs.
Successful agents stick around
Among a contact center’s biggest costs is hiring, training and waiting for agents to become proficient. We lower these costs by cutting training to about an hour and reducing attrition by 30%.
LOWER AVERAGE HANDLE TIME
Connect with more customers every shift
Speed wins — especially in contact centers. Our conversational intelligence, causal strategies, and human authenticity make customer interactions faster, lowering average handle time by 5-15%.
DELIGHT CUSTOMERS
Loyalty builds profitability
REDUCE CALL TRANSFERS
Money talks. Just ask our ROI calculator.
Escalating calls to experienced or specialized agents is very costly. Our solution reduces call transfers by 10-20% by supporting agents to handle challenges on their own.
We promise this won’t hurt a bit
Any contact that isn’t handled using XSELL’s solution is an opportunity missed. So we move swiftly, act thoughtfully, and implement with precision to achieve the goals of the world’s largest organizations.
Always people, never bots
Created by people and delivered by people using your company’s choice of voice or chat technology.
Works with your current tech stack
No rip and replace. Easy layered-in installation requiring minimal space on an agent’s screen.
90 days to success
Archived interactions are analyzed, causal strategies identified, and conversation maps deployed to agents.
Make every agent your best agent
Close the delta between top- and bottom-performing agents on day one with almost no training.
Continuous improvement
Artificial intelligence-driven analysis of customer engagements continually improves your library of conversation maps.
Everybody wins
Business goals beaten, contact center costs lowered, agent success increased, and customer experience boosted.
